Refund & Cancellation Policy

This policy explains cancellation, rework, failed delivery, duplicate payment, refund review, and mandatory consumer rights for each one-time digital package.

Last updated: September 3, 2026

Cancellation before verified payment

Customers may cancel an unpaid order at any time before payment is successfully completed and verified. No cancellation fee applies to an unpaid order.

A browser success or return page alone is not verified payment. Payment is verified only through the payment method enabled and shown for the order.

Cancellation after verified payment

iQtions career packages are personalized digital services created using the career information supplied by each customer. Once payment has been successfully verified, preparation of the personalized package is authorized to begin immediately.

Because the service is personalized and digitally prepared, an order cannot normally be cancelled after verified payment and after package preparation has begun.

This cancellation rule does not limit mandatory consumer rights that apply under applicable law.

Refunds and service problems

Customers should contact iQtions for review when one of the following situations applies:

Where a deliverable can reasonably be corrected, iQtions may first provide a corrected or replacement file. A change of mind, changed career preference, hiring or recruitment outcome, visa outcome, ATS result, or failure to review supplied facts is not by itself proof of service failure or non-delivery.

A duplicate verified charge.
Payment for an order that cannot be delivered.
Failure to provide the purchased digital package.
A materially defective or unusable delivered file.
Another situation where a refund is required by applicable law.

How to request a cancellation or refund

Contact support@iqtions.com and provide:

Do not email card details, bank credentials, passwords, MFA codes, full CVs, or private download links.

The order or package reference.
The payment method used.
A short description of the issue.
The requested outcome: cancellation, correction, or refund.

Approved refunds and timing

When a refund is approved, it will be returned through the original supported payment method whenever possible.

The time for the refunded amount to appear depends on the payment provider, bank, card issuer, or payment method.

Provider-specific procedures apply only to the provider actually used. Mentioning a provider does not make that provider active.